Politique de remboursement
RETURN & REFUND POLICY
Last updated: June 19, 2026
WHERE ARE YOU LOCATED?
Your return rights depend on your location. Please read the section that applies to you.
🇪🇺 EU CUSTOMERS — RIGHT OF WITHDRAWAL
As a consumer purchasing online within the European Union, you have the legal right to withdraw from your order within 14 calendar days of delivery, without giving any reason.
To meet the deadline, you must notify us of your intention to withdraw before the 14-day period expires. Submitting a return request after this period may still be considered at our discretion, but is no longer covered by your statutory right.
Refund
Once we confirm receipt of your return, we will process your refund within 14 days of your withdrawal notification. Your refund will include:
- the full purchase price;
- the original standard delivery costs paid at the time of order.
Original delivery costs are not refunded if you selected a premium or non-standard shipping option. Import duties or taxes charged separately are not refundable.
Diminished value
We may deduct an amount for diminished value if the goods show handling beyond what is reasonably necessary to inspect them — equivalent to what you would do in a physical store. Any such deduction will always be communicated and agreed with you before it is applied.
Legal guarantee
Separate from the right of withdrawal, EU consumers are entitled to a 2-year legal guarantee on all SunnyTent products. If your product has a manufacturing defect or does not conform to what was described at the time of purchase, please contact us so we can advise on the appropriate process.
US & INTERNATIONAL CUSTOMERS — COMMERCIAL RETURN POLICY
SunnyTent voluntarily offers a 14-day return window from the date of delivery as a commercial courtesy. This is not a statutory right and is subject to the conditions below.
Returns requested outside this window will not be accepted unless the product is defective.
Refund
Upon approval of your return, we will refund the purchase price. Original shipping costs and any import duties, taxes, VAT, or customs fees are non-refundable under any circumstances.
RETURN CONDITIONS — ALL CUSTOMERS
To be eligible for a return, products must:
- be complete — all parts, accessories, and manuals included;
- be clean, dry, and in resalable condition;
- show no damage beyond normal inspection handling;
- be returned in the original packaging.
Products that do not meet these conditions may not be eligible for a full refund. You will always be informed before any deduction is applied.
HOW TO INITIATE A RETURN
Email customerservice@sunnytent.com. We will send you a link to our Return Form, which asks for:
- your name, email address, and order number;
- your reason for returning;
- photos of the current condition of the product;
- details and photos of any damage, if applicable;
- your preferred return shipping method;
- confirmation that you accept our return conditions.
Submitting the form does not automatically authorise the return. We will review your submission and confirm next steps.
RETURN SHIPPING — ALL CUSTOMERS
You are responsible for the safe packaging and return of the goods. You remain liable until the shipment is received and unloaded at our warehouse.
Return address:
SunnyTent B.V. — Ladonkseweg 8, 5281 RN Boxtel, The Netherlands
Option 1 — Own transport
You arrange and pay for the return shipment independently.
Option 2 — Return label via SunnyTent
We can arrange a label through our carrier on request. Transport and handling costs will be deducted from your refund. Rates vary by country and product — you will be informed of the exact amount before proceeding.
All import duties, taxes, VAT, or customs fees are entirely at your expense and will not be reimbursed.
DAMAGE
If your return form indicates damage, our team will assess the condition based on your submitted photos and assign a cost accordingly. You will be notified and must agree before the return proceeds.
Damage discovered during inspection that was not reported in advance will also be assessed and deducted. You will always be informed before any deduction is applied.