Shipping policy
All SunnyTents are shipped from our warehouse in the Netherlands. We ship on business days only (Monday through Friday, excluding public holidays). Orders placed over the weekend or on a public holiday will be processed on the next business day.
Please note: Processing and shipping times may increase during promotional/seasonal periods due to high order volumes. If a product is temporarily out of stock, the extended delivery time will be clearly indicated on the product page or you'll be contacted as soon as possible.
UNITED STATES
Shipping Costs
Shipping is free unless otherwise indicated at checkout.
Delivery Time
We aim to deliver your order within 5 to 7 business days. Please note that since all orders ship from the Netherlands, delivery times may vary depending on your location.
Carrier & Tracking
All US orders are shipped via FedEx. Once your order has been picked up, you will receive an email with a track & trace code to follow your shipment. If you have not received this email, please contact our customer service team.
Delivery to Other States / Territories
We ship to all US states. If your location is not available at checkout, please contact us, and we will do our best to assist you.
EUROPE
Shipping Costs
Shipping is free unless otherwise indicated at checkout.
Delivery Time
We aim to deliver your order within 5 business days. Delivery times may vary depending on your location.
Carrier & Tracking
European orders are shipped via Fedex or DPD. Once your order has been picked up, you will receive an email with a track & trace code. If you have not received this email, please contact our customer service team.
Customs & Export Fees
Shipping to the United Kingdom, Canada & United-States may be subject to additional export and customs fees. Any applicable charges will be shown at checkout.
Delivery to Other Countries
We ship to a wide range of European countries. If your country is not available at checkout, please contact us and we will do our best to assist you.
ORDER CANCELLATIONS
You can cancel your order within 24 hours of placing it. Please contact us as soon as possible — preferably by phone — so we can process the cancellation before your order is shipped.