A complaint? Annoying. But we will see how we can solve it. In this case, would you please do the following:
Send an email to firstname.lastname@example.org containing the following:
- Your order or invoice number.
- The description of the complaint or problem.
- Photos of the product, if there are complaints about any of our products. Make sure the photos clearly illustrate the issue.
- Please send us the name and phone number of the person we can call about this, should that be useful for dealing with the problem.
What can you expect from us?
- We take your complaint seriously!
- Within one working day, we will contact you (usually much sooner, by the way), sometimes by e-mail, sometimes by telephone (depending on the nature of the problem).
- We strive for a settlement that satisfies you, our customer.