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Last updated 23-09-2025April 10, 2024


1. Company Information

These Terms & Conditions (“Terms”) apply to all purchases made via the webshop of SunnyTent BV, registered with the Dutch Chamber of Commerce (KVK) under number 60689056, VAT number NL854017069B01, located in the Netherlands.

By placing an order through our webshop, you (“Customer”) agree to be bound by these Terms.

2. Applicability

  • These Terms apply to all offers, contracts, and deliveries of SunnyTent BV to consumers (B2C).
  • Deviations are only valid if expressly confirmed in writing by SunnyTent BV.

3. Products and Orders

  • Products are available for purchase only via the official SunnyTent webshop.
  • A purchase agreement is concluded once SunnyTent BV confirms the order by email.

 

4. Prices and Payment

  • Prices are displayed in the local currency of the shipping country (EUR, USD, GBP, etc.) and include VAT where applicable.
  • Payment methods available are listed on the SunnyTent webshop and may vary per country.
  • Orders must be paid in full at the time of purchase.

 

5. Delivery and Risk

  • Delivery times vary per country and are specified on the product pages.
  • SunnyTent BV works with international carriers including FedEx and DPD.
  • Risk of loss or damage passes to the Customer only upon receipt of the goods.
  • The Customer is not responsible for missing or damaged products during transport.

 

6. Inspection and Notification of Defects

  • The Customer must inspect the product immediately upon delivery.
  • Any damage or defect visible upon delivery must be reported to SunnyTent BV within 72 hours of receipt, via email and with supporting photos.
  • Failure to notify within this period may result in loss of the right to claim for such damage.

 

7. Right of Withdrawal (Returns)

  • EU Customers have a statutory right to withdraw from the purchase within 14 days after receipt of the goods.
  • US Customers have a withdrawal period of 30 days in line with local consumer law.
  • Customers wishing to return goods must follow the return instructions as set out on the SunnyTent “Returns” page.
  • Return shipping costs, import duties, and any damage during return shipment are borne by the Customer.

 

8. Warranty

  • All SunnyTent products come with a 2-year statutory warranty from the date of delivery.
  • Warranty excludes defects resulting from:

    • improper use;

    • failure to follow installation instructions;

    • failure to take down the tent before strong winds (above 30 km/h or Beaufort scale 5);

    • normal wear and tear.

  • To claim warranty, the Customer must contact SunnyTent BV customer service via the contact details on the SunnyTent website.

 

9. Intellectual Property

  • All content on the SunnyTent website, including text, photos, videos, product designs, and trademarks, is owned or licensed by SunnyTent BV.
  • Customers may not reproduce, distribute, or use this content without prior written consent.

 

10. Liability

  • SunnyTent BV is not liable for indirect damages, consequential losses, or loss of profit.
  • Liability is limited to the purchase price of the product concerned.

 

11. Force Majeure

  • SunnyTent BV is not liable for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, transport disruptions, or governmental restrictions.

 

12. Privacy

  • SunnyTent BV processes personal data in accordance with its Privacy Policy, available on the SunnyTent website.

 

13. Applicable Law and Jurisdiction

  • All agreements and disputes are governed exclusively by Dutch law.
  • The competent court in the Netherlands has exclusive jurisdiction.

 

14. Contact

For questions, complaints, or warranty claims, Customers can contact SunnyTent BV via the details published on www.sunnytent.com.

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