Returns

Cooling-off period

If you order the SunnyTent via our webshop, you may return it within 14 calendar days. The cooling-off period of 14 days starts on the day after receipt of the product. During the cooling-off period you must handle the product and the packaging with care. The SunnyTent may be unpacked and / or briefly set up to assess the product.

How do I return the SunnyTent?

If the SunnyTent is returned within the cooling-off period of 14 days, this must be done with all original accessories supplied and in its original condition and packaging.

  • Contact our customer service team. They will ensure that a collection order is created, so that you do not have to arrange and pay for the return yourself. The package is collected by appointment.
  • You can also choose to return the package yourself on your own account. In this case you can send it to SunnyTent B.V., Loo 16 A, 5571 KR Bergeijk, the Netherlands. However, if you choose to do this, you are not entitled to reimbursement of the transport costs.
  • To prevent damage, please ensure that all sharp parts are wrapped and packaged properly, and separated from vulnerable parts (for example the tent foil). Use the protective / packaging materials supplied and, if necessary, supplement it with additional protective material.
  •  Also make sure the box is properly sealed; please be sure to seal any damaged or weak spots with tape.
  •  If damage occurs to the tent during the return transport, this will affect the amount to be credited by us. It is even possible that we may not accept it back due to its condition and has become worthless. Pack the tent with accessories very well.
  •  Make sure the tent foil is completely clean and dry before packing. We cannot sell dirty and / or wet tent foils as a second-hand tent and therefore cannot take back and pay a refund.
  • Please also enclose the return form and the original invoice.
  •  After we have approved the returned products (checked for completeness and damage), we will refund the purchase price to you. We do this within 30 days (but usually much faster).
  • Any original shipping / delivery costs paid will not be reimbursed.