If you order the SunnyTent via our webshop, you may return it within 14 calendar days. The cooling-off period of 14 days starts on the day after receipt of the product. During the cooling-off period you must handle the product and the packaging with care. The SunnyTent may be unpacked and / or briefly set up to assess the product.
How do I return the SunnyTent?
If the SunnyTent is returned within the cooling-off period of 14 days, this must be done with all original accessories supplied and in its original condition and packaging.
- Contact our customer service team. You will receive a return form and after filling it out, they will ensure that a collection order is created, so that you do not have to arrange and pay for the return yourself. The package is collected by appointment.
- You can also choose to return the package yourself on your own account. In this case you can send it to SunnyTent B.V., Ladonkseweg 8, 5281 RN Boxtel, the Netherlands. However, if you choose to do this, you are not entitled to reimbursement of the transport costs.
- To prevent damage, please ensure that all sharp parts are wrapped and packaged properly, and separated from vulnerable parts (for example the tent foil). Use the protective / packaging materials supplied and, if necessary, supplement it with additional protective material.
- Also make sure the box is properly sealed; please be sure to seal any damaged or weak spots with tape.
- If a product is damaged during return transport, this will also affect your refund. It may be possible that we cannot accept the returned product because it has become worthless. It is important therefore, to pack the tent and the accessories carefully.
- If you are returning the tent foil, please make sure that it completely clean and dry before packing. If we are unable to use dirty and / or wet tent foils as second-hand foils, we cannot take them back and refund them.
- Please also enclose the original invoice.
- The returned product is inspected by us on arrival for completeness and damage. If the returned product is correctly and neatly packaged and is in perfect condition, it will be processed quickly and we will refund the purchase amount to you with 10 working days. If the returned product is carelessly packaged, is in poor condition or is incomplete, the processing will take longer and we will contact you. In this case, a full refund may not be issued.
- Any original shipping / delivery costs and export costs paid will not be reimbursed.