To ensure that we can assist you with your question / complaint, we would like to ask you to send the following pictures of your SunnyTent.
1. Pictures of both sides (see example 1)
2. Detailed, up close pictures of all the hinge anchors (see example 2)
When taking pictures, please take note of the following:
• On the pictures of each side, the entire closed SunnyTent must be visible and the anchors clearly visible (see example 1).
• Make sure the photos are no larger than 2 MB, to ensure that they can be sent by mail. This can be set on your camera or phone.
• Add some additional detailed photos if you have a specfic question / complaint about specific damage.